Competition Analysis using Social Media Monitoring
Businesses use social media as a customer service channel. Now if you keep a tab
on your competitors average response time to address/resolve customer issues/complains,
you can plan and prepare to beat that average response time and offer better customer
service to your customer.
- Unhappy customers use social web to post their complaints,
- Find out competitor’s customers who are dissatisfied with their current product
- Setup alerts for sales team when competitor’s customer broadcast message on Facebook,
Twitter or on blog about his/her dissatisfaction,
- Engage immediately with prospect and send targeted offer
Download "Competition Analysis using Social Media Monitoring" today!