With SocialClout you get access to the most comprehensive database of social conversations. Listen real-time the conversations about your brand, company, product across platforms like Facebook, Twitter, Instagram, LinkedIn, YouTube, Blogs, Forums and other social media sites.
Hundreds of metrics and KPIs are tracked and measured for generating meaningful insights out of the humungous data available on the social web. You can view trends and actionable dashboards derived from the in-depth analysis. A set of Out-of-the-box reports embedded with social intelligence capture metrics and KPIs that allow you to take business decisions and channelize your social efforts in the right direction.
Monitoring lets you know who is talking what and where about your brand, product, company. Real time monitoring allows you to market your brand real time. That is, by setting up searches, you can find out who is talking about your products and services and market your product/services real time.
By monitoring the mentions you can find out if somebody is looking for a product or service that you offer. You can immediately engage with the user with engagement workflow on the SocialClout.
SocialClout’s competitive monitoring allows you to keep a tab on your competition and industry trends. It allows analyzing your competitor’s performance and what are they doing right and wrong. By setting up SocialClout to monitor your competitor’s social presence, you can monitor your competitors across all platforms.
By collecting your competitor’s data you can tap unsatisfied customers of your competitor and at the same time you can see what are your competitors doing and shape your business strategies accordingly.
Online Reputation Management
Users voice their opinions on various social media platforms about brands, products, companies. Some of them are good and some of these may be worrisome which you should immediately address.
SocialClout gives you an interface to listen to these conversations and act accordingly. It provides an opportunity to maintain a strong brand reputation by responding to customer service inquiries in a timely fashion from directly within your stream and position your brand. Engage with your brand advocates and spread brand awareness. Identify posts where a customer is complaining about something or asking something about your product or service. You can immediately address the customer’s query. This will go a long way in building your brand.